Terms & Conditions
Updated Jan 2016
Please read these general terms and conditions of sale (“the Conditions”) carefully as they together with your order confirmation constitute the contract (the ‘Contract’) between CablesForCharging.com (“us”/”we”/”our”) and you (“you”/”your”/”yourself”) for the sale of the goods you purchase on, or as a result of you viewing our product range in either our catalogue or on www.cablesforcharging.com (the “Site”).
By placing an order you confirm that you have read, understood and agree to these Conditions in their entirety. Please check that the details on your order are complete and accurate before you commit yourself to this Contract. Please ensure that you have read and understood these Conditions before you submit your order, because you will be bound by these Conditions once a contract comes into existence between us. If you do not agree with these Conditions, you must not place an order for any goods. In these Conditions, “Goods” means the goods which we supply to you in accordance with these Conditions.
We reserve the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in payment methods or changes in relevant laws and regulatory requirements. You will be subject to the Conditions in force at the time that you order the Goods from us.
1.1. You may place an order by:
1.2. Visiting our online store on our website
1.3. By placing an order request, you make us an offer to purchase the Goods you have selected in accordance with these Conditions. We may or may not accept your order request at our sole discretion.
1.4. These Conditions will become binding on you and us when we issue you with written confirmation of your order. The order confirmation is our notification to you that we have accepted your order request and that your payment has been authorised. If we cannot accept your order because, for example, the Goods you have selected are not available or because your payment has not been authorised we will attempt to contact you by e-mail or telephone in order to resolve any outstanding issues.
1.5. Whilst we make every effort to supply you with the Goods listed on the order confirmation, there may be occasions where we are unable to supply these Goods because, for example (i) such Goods are no longer being manufactured or available; or (ii) we are unable to source relevant components; or (iii) if there was a pricing error on the Site. In such circumstances we will contact you to inform you of any issues preventing us from confirming your order request and may suggest alternative Goods that you might wish to purchase. If you do not wish to accept our suggestions then we will cancel your order in relation to those Goods we cannot supply and repay you any money that you may have paid to us in respect of those Goods as soon as reasonably possible. Repayment of such monies will be the extent of our liability.
2.1. The price of the Goods will be as set out in the order confirmation we provide to you. While we make every endeavour to maintain our prices at their present level we reserve the right to change our prices without prior notice (including, in particular, in the event of exchange rate variations). Price changes will not affect any orders that we have already confirmed to you in writing. Prices for Goods are in £ sterling, exclusive of VAT unless otherwise stated.
2.2. All prices are exclusive of VAT unless otherwise indicated. VAT is payable by you at the applicable rate. If you make a purchase from outside of the EU you will not be eligible for the payment of VAT but may be subject to a sales tax under the laws of the country from which you make your purchase.
2.3. Delivery costs are not included in the prices quoted for the Goods but are quoted for separately prior to us confirming your order request.
2.4. If there is a pricing error on our Site or in our catalogue, we are under no obligation to provide the Goods to you at the incorrect price (even if we have sent you an order confirmation). However we will endeavor to contact you to inform you of the pricing error so that you can confirm whether you wish to proceed with your order. If you do not wish to proceed, we will cancel your order and return any prepaid monies to you as soon as reasonably practicable.
2.5. Payment for all Goods must be by credit or debit card or any alternative method of payment which may be displayed on the Site.
3.1. When you purchase Goods on the Site, payment in full must be made at the time of completing the online ordering process. Any items on back order at the time of placing your order will be charged for at that time.
4. RISK AND OWNERSHIP OF THE GOODS
4.1. Ownership of the Goods delivered or to be delivered by us will only be transferred to you when you have paid cash or cleared funds in payment of all sums owing to us in respect of the Goods
4.2. For Customers the risk of damage or loss of the Goods shall pass to Customers on delivery of the Goods to the carrier.
5. DESPATCH OF GOODS AND DELIVERY
5.1. We shall dispatch your Goods by carrier to UK customers. Goods are normally dispatched on day of receipt of order.
5.2. We shall be under no liability whatsoever for any delay in delivery or a failure to deliver or the consequence resulting from such delay or failure that is caused by an event outside our control in accordance or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
6.1. If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 21 days of receipt of your delivery (the ‘Inspection Period’), giving us full details of any such shortages, damages or errors with the Goods or your order. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods dispatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time will be rejected by us.
6.2. If during the Inspection Period, the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will arrange for collection of such Goods or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you:
6.3. Replace the Goods; or Repair the Goods; or Provide you with a full refund for those defective Goods.
6.4. The remedies set out here are your sole and exclusive remedies against us in respect of any claims arising. Any claims that the Goods are defective after the Inspection Period has expired will be dealt with in accordance with Clause – Guarantee
6.5. All Goods should be returned to CablesForCharing.com
6.6. In all cases where the Goods are returned, they must be returned in their original packaging and you must quote the delivery note number.
7.1. Unless otherwise specified and subject to Clauses 7.2 and 7.3, we warrant that the Goods will be free from material defects in design, materials or workmanship for a period of twelve (12) months from the date of dispatch of the Goods (the “Guarantee Period”).
7.2. The guarantee in Clause 7.1 is given provided that:
7.3. we are promptly notified in writing upon discovery by you that the Goods are defective due to faulty materials or workmanship;
7.4. any defects in the Goods are found within the Guarantee Period and are returned to us suitably packed, carriage prepaid and accompanied with proof of purchase (delivery note or invoice) together with details of the nature of the defect; and
7.5. examination by us of the Goods in question confirms that the alleged defect has not been caused by misuse, neglect, method of storage, faulty installation, handling, testing or repair, by alteration or accident or by any other cause listed in Clause below.
7.6. We are not liable under this guarantee:
7.7. if the total price for the Goods has not been paid by the Due Date; or
7.8. for any defect arising from:
7.9. fair wear and tear, willful damage, negligence, misuse, repair of the Goods without our approval;
7.10. any use of or dealing with the Goods in a manner which could not reasonably be expected having regard to their normal purpose;
7.11. any use of or dealing with the Goods in conjunction with any other item where such item causes or gives rise to the alleged defect; or
7.12. any use of the Goods which is not in accordance with the manufacturer’s operating or user instructions or from any failure to service or maintain the Goods in accordance with the manufacturer´s instructions.
7.13. The guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with your order for the Goods.
7.14. Our liability under the guarantee detailed in this Clause 10 shall be limited to replacing, repairing or issuing credits at our option for any Goods returned within the Guarantee Period.
8. LIMITATION OF LIABILITY
8.1. Nothing in these Conditions shall limit our liability in respect of:
8.2. death or personal injury caused by our own negligence.
8.3. breach of our obligations under section 12 of the Sale of Goods Act 1979;
8.4. defective products under the Consumer Protection Act 1987;
8.5. fraud or fraudulent misrepresentation; or
8.6. for any other liability which cannot be excluded or limited by law.
8.7. Subject to Clause 8.1, under no circumstances shall the total aggregate liability of us (howsoever arising) to you under or in relation to this Contract, including (but not limited to) liability for breach of contract, misrepresentation (whether tortious or statutory), tort (including but not limited to negligence), breach of statutory duty or otherwise exceed the price paid by you for the Goods.
8.8. Under no circumstances shall we be liable to you for any of the following types of loss arising under or in relation to these Conditions (whether arising from breach of contract, misrepresentation (whether tortuous or statutory), tort (including but not limited to negligence), breach of statutory duty or otherwise, any loss of profits, business, contracts, anticipated savings, goodwill or revenue, any wasted expenditure, or any loss or corruption of data, property or equipment (regardless of whether any of these types of loss or damage are direct, indirect or consequential) or any indirect or consequential loss or damage whatsoever even if we were aware of the possibility that such loss or damage might be incurred by you.
8.9. Subject to Clause 9.1 below and as otherwise expressly provided in these Conditions, all warranties, conditions or other terms whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law. In particular we make no representation or warranty that the Goods are either of satisfactory or merchantable quality or fit for any purpose or that they conform to any description. You acknowledge and agree that you have relied upon your own skill and judgment in selecting the Goods.
9. COMMERCIAL TOLERANCES
9.1. Dimensions and other physical characteristics of the Goods are subject to normal commercial tolerances. Unless otherwise stated, electrical ratings represent safe working limits.
10.1. We reserve the right to discontinue any product, or make design changes to product specifications, or use different suppliers or manufacturers to those stated on the website, without prior notice, as part of our continuous process of product and service improvement, or to improve product availability. The information contained on the website is correct to the best of our knowledge at the time of going to press. All images are used for illustration purposes only.
10.2. Nothing in these Conditions affects the statutory rights of a consumer under (including but not limited to) the Consumer Protection (Distance Selling) Regulations 2000 or the Sale of Goods Act 1979 as amended from time to time.
10.3. If any provision of these Conditions are held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
10.4. We shall not be liable to you for any delay or failure to perform any of our obligations hereunder which is due to causes or circumstances beyond our reasonable control, including (without limitation) acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties.
10.5. These Conditions including the Order is the complete and exclusive statement of the contractual relationship between the parties, which supersedes all prior proposals, understandings, agreements, or representations between the parties relating to these Conditions except in respect of any fraudulent misrepresentation made by either party.
10.6. No delay, neglect or forbearance on the part of either party in enforcing its rights or any of them against the other shall be construed as a waiver or in any way prejudice any of its rights hereunder.
10.7. These Conditions shall be governed by and construed in accordance with the laws of England and Wales whose courts shall have exclusive jurisdiction in connection with any dispute (including non-contractual disputes or claims) arising out of or in connection with it.
10.8. Any party who is not a party to these Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
10.9. All notices sent by you must be sent to Taybridge Cables Ltd – 3 Weston Yard, Albury, Surrey GU5 9AF UK. Notice must be in writing and shall be deemed received and properly served 24 hours after an e-mail is sent or three days after the day of posting of any letter. In proving the service of a notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.
10.10. All headings in these Conditions are for ease of use and shall not affect the construction of any contract between the parties.
10.11. Any advice or recommendation given to a Business Customer as to the storage, application or use of the Goods is followed or acted upon entirely at a Business Customer’s own risk.
11. Privacy and Security Policy
11.1. The Data Protection Act 1998 regulates the processing of information relating to you and grants you various rights in relation to your personal data.
11.2. CablesForCharging is committed to ensuring that your privacy is protected and that it complies its obligations under the Data Protection Act 1998.
11.3. The Statement explains how we will treat any personal information that you provide to us when you use this site. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things we will not do.
11.4. The information we collect and how we use it
11.5. When you register on our website we collect information about your organisation such as company name and address, areas that interest the company as well as personal information from you, such as your name, job title, e-mail address and business phone number.
11.6. We gather this information to allow us to process your registration and to send you promotional material and catalogues where requested, as well as using it to develop and improve our services.
11.7. We may use aggregated information for the purposes of tracking the usage of our services and in order to help us develop and improve the website and such services. We may pass this information to third parties. The aggregated information and statistics will not, however, include details that can be used to identify you.
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