FAQs

What Shipping Methods Are Available?

We tend to ship via Next Day DHL. They offer a good UK coverage.

For EC orders we use the best option for the country – UPS, DHL and TNT are usually the best.

For other countries we ship with the best possible option available.

How Long Will It Take To Get My Package?

For UK orders usually next day service. For EC orders it is a couple of days. All orders ship via a tracked courier.

Do You Ship Internationally?

We have shipped to most European Locations, Australia, New Zealand, Singapore, Taiwan, Mexico, USA, Canada and a few others. Seems that EVs are a global sensation. 

What Payment Methods Are Accepted?

We use Stripe as a credit / debit card processing system. This is secure and trusted by a great many websites. The site runs with SSL security and we never see or store the full card number.

Is Buying On-Line Safe?

With thousands of cables shipped we are totally satisfied that Stripe do the best possible job in processing card payments securely

How do I place an Order?

Complete the on-line order or call if you want to discuss and pay over the phone.

Do I need an account to place an order?

You do not need to create an account on the website. You can process as a guest.

Who should I to contact if I have any queries?

Call, txt or e-mail with any questions.

How Can I Cancel Or Change My Order?

Orders can be canceled prior to shipping. For a return please email to request an RMA number.

How Do I Track My Order?

Tracking is provided once the order is processed and marked as complete. 

How Can I Return a Product?

We know that the EV Charging business can seem complex. Please contact us with any questions prior to order. Any cable can be returned within 30 days,